SpringerPlus volume 5 , Article number: Cite this article. Metrics details. Community pharmacists play a significant role in patient health care in Saudi Arabia and are directly responsible for medication-related counseling. Aim To assess Saudi Adults satisfaction with community pharmacy services and the secondary objective is obtaining an insight of their needs in patient counseling service.
This cross-sectional survey was conducted via a questionnaire distributed to a representative sample of Saudi adults approached at pharmacists and public places in areas of Riyadh during March Saudi adults have variable levels of satisfaction with community pharmacy services.
To increase levels of satisfaction, it is necessary to provide adequate pharmacist training in community pharmacies. The patient-pharmacist relation has immense importance in improving patient health. This study highlights the areas that are lacking in pharmacy services and can be henceforth improved. Awareness about pharmacist responsibilities and patient satisfaction levels will lead to better pharmacy services and patient care.
The pharmacist has to establish a short-term relationship with the patient in order to ensure appropriate use of their medication. The role of the pharmacist comprises of providing complete information and services that contribute to achieving the best anticipated results of the medications while minimizing, as much as possible, the occurrence of the untoward effects.
Patient satisfaction is a good indicator of healthcare quality Mpinga and Chastonay ; Fenton ; Browne et al. Patient satisfaction is of paramount importance for several reasons.
