Metro Mobility Premium on Demand service will pilot a new fare subsidy, advanced scheduling, and expanded hours. Learn more about the pilot. You can expect a safe and reliable ride shared with others.
A clean and properly maintained vehicle driven by courteous professional trained drivers. An on-time pickup and arrival. A ride-time comparable to regular-route transit. Driver-assisted pickup from first door pickup through first door drop-off. Assistance with packages. Metro Mobility is committed to providing safe, reliable, courteous, accessible and user-friendly services to its customers.
To ensure equality and fairness, Metro Mobility is committed to making reasonable modifications to its policies, practices and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities. Requests for modifications can be made by calling or emailing [email protected]. We expect you to have a government-issued photo ID and correct payment in full. Be ready at the scheduled pickup time, with properly maintained access to your pickup location.
Not distract the driver or other customers. Not use tobacco products, vulgar language or loud music or conversation. Remain seated with seatbelt fastened. Keep your animal under control at all times. To treat other passengers with respect. To request these materials in an alternate format, please contact the Metro Mobility Service Center at , TTY or [email protected].
If the vehicle arrives before your scheduled ready time, you are not required to board until your scheduled ready time. However, if you are ready to go early, you may board the vehicle before the scheduled ready time and then depart. According to the Centers for Disease Control and Prevention , respiratory infections are a leading cause for seeking medical care among returning travelers. Masking is a critical public health tool for preventing the spread of respiratory diseases.
