An airport can be a busy and stressful place, especially if you are unsure what to expect on the day. It is even more stressful when you or your travel companion have a disability that is not immediately obvious to airport staff β a hidden disability.
Hidden Disabilities can include autism, anxiety, dementia, mental health conditions, chronic illness, visual impairments, deaf or hard of hearing. First launched in , our Hidden Disabilities program caters for adults, children and their families and friends, providing a way for you to pre-plan your journey or let our staff know you may need support.
We recognise that people living with these disabilities and conditions and their families are the ones who best understand what they need most. ASPECT employs people of all ages with both hidden and physical disabilities and works with their families to deliver evidence-informed solutions that are person-centred, family-focused and customer driven. We are also proud to work with Bayley House, an organisation that supports people living with disabilities, as well as the Australia and New Zealand stockist for Sunflower products.
Airports are often crowded and noisy places. We have developed a terminal sensory map that identifies low, medium and high sensory areas. This can help you navigate your way through the terminal and can prepare you for crowded areas, additional noise, smells and lights. It identifies areas where you can stop and be in a quieter area if required. Please refer to the terminal sensory map for their locations or look for the sunflower symbol.
They can help people who communicate differently to understand each other and get their needs met. This includes: People who cannot talk out loud, or become non-verbal when overwhelmed. People who have speech that is difficult for others to understand. People who use languages other than English. We offer the following Communication Boards for you to download: 1. How to use a Communication Boards 2.
