CLT continues to modify its facilities, programs, policies, and practices, as necessary, to ensure access is provided. CLT is committed to providing accessible facilities for all passengers, employees, and other members of the public, including individuals with disabilities and members of the underserved community. Furthermore, CLT affirms its commitment to equal opportunity and non-discrimination in employment in addition to all services available to the public.
No person on the basis of race, color, national origin, disability, age, religion, or sex shall be excluded from participation in, or be denied benefits of, or otherwise be subject to discrimination of services, programs, and employment provided by Charlotte Douglas International Airport and its contracting agencies. Wheelchairs are controlled by the airlines, not the Airport.
Please contact your airline immediately for ALL special assistance needs. Due to an increase in demand for wheelchair service, advance notification to the airline at least 24 hours before your trip is strongly advised. Passengers in need of wheelchair service also are advised to arrive early or factor in extra time for your CLT layover. Indoor areas are also located in Baggage Claim pre-security, Level 1 by Door 4 and behind bag carousel 3 between the oversized bag pick up and restrooms.
If assistance is needed, please call If you wish to park your vehicle and escort a disabled passenger into the terminal, it is recommended that you park in the Hourly Deck in front of the terminal.
The first 15 minutes of parking in the Hourly Deck is free. These call stations, which are bright blue with a corresponding blue light over each, allow anyone to call for help during an emergency.
