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Social Security Scotland will treat you with dignity, fairness and respect during the decision making process. Social Security Scotland will send you a letter with the decision. This letter is called a notice of determination. If you have a terminal illness, Social Security Scotland will aim to make a decision as quickly as possible, in around 7 working days. As Adult Disability Payment is a new service, some processes may take longer.
Processing applications can also take longer because of high demand. Social Security Scotland uses a points scoring system across 12 activities for the daily living and mobility parts. Each activity has a list of options. These options are descriptions for different levels of need. You then score the points that are linked to that description. Your decision letter will include a list of the points awarded for each of the 12 activities, and explain why you were awarded these points. By law, the letter needs to give clear and accessible guidance and explanations to you about the decision.
It will also tell you what to do if you do not agree with the decision. Contact Social Security Scotland if you have any questions about your decision letter. Your feedback helps us to improve this website. Do not give any personal information because we cannot reply to you directly. Skip to main content. Information You appear to be using an unsupported browser, and it may not be able to display this site properly.
Information We use cookies to collect anonymous data to help us improve your site browsing experience. Accept all cookies Use essential cookies only Set cookie preferences. In making a decision, they'll have access to: detailed decision making guidance experienced medical practitioners specialist advisers with extensive knowledge and experience of working in health and social care notes made during a consultation with you or your appointee , if you were asked to take part in one Letting you know the decision Social Security Scotland will send you a letter with the decision.
