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We stayed at Trisara for three nights and I only have positive things to say! Our experience started as soon as we landed at Phuket Airport. As we booked directly with the hotel, we were provided with a complimentary personal concierge upon disembarkation from our aircraft. We were through the VIP immigration lane, with our bags collected by a porter and in the SUV to the hotel in less than ten minutes! Had we not benefited from this service it would have taken us nearly an hour just to clear immigration.
This made an excellent start to our holiday and was a taste of things to come. Upon entering the grounds of the hotel we were immediately taken aback by the beautiful sweeping drive and the verdant green foliage and trees which hugged it. We arrived into reception where we were warmly greeted by the hotel manager. A cool welcome drink, made using flowers from the hotel property, was provided. Sensing we were tired after a long flight, and we had a baby with us, we were offered check-in at our villa.
Exceptional service means being able, among other things, to read the cues of your guests. One such example is when you arrive at a hotel after a long journey, we just want to get to the room and skip the verbose introduction and tour of the property. No doubt sensing this was the case after a long flight with a baby, we were taken straight to our villa, where check-in was promptly performed.
Our villa was beautiful and well appointed. The sea view was nothing short of stunning. We had lots of space for storing all of our luggage. Amenities including a cot, steriliser, nappy bin, baby bath and other helpful items were provided for our baby.
