To ensure that your query is processed in a quick and efficient manner, please select the correct Virgin Australia contact from the options below. For any reservation enquiries, please use our reservation and general enquiries form. If your booking has been made on virginaustralia.
If your booking has been made on qatarairways. To add baggage to an existing booking, please contact the Guest Contact Centre or manage your booking online as Baggage Services can only assist with lost or damaged baggage. Our Virgin Australia Baggage Contact Centre can assist with all enquiries relating to delayed or missing checked baggage, or mishandled baggage claims.
Please note Baggage Services are unable to handle mishandled baggage claims. Completed claim forms, proof of purchase receipts and other required documentation can be sent to:. Email: baggage.
Virgin Australia Baggage Claims P. For enquiries about Economy X and Preferred Seats, or to request a refund due to reasons such as disrupt or a seat change by Virgin Australia, please submit a general enquiry form. For information on Freight services, including contact details of all cargo ports, see our Cargo services. For information about flying with pets on Virgin Australia services, see travelling with pets. If you would like to contact a member of the Government Sales team please email your enquiry to: federal.
If you are booking for a group of ten or more people to travel, you can contact our Groups Department to make your booking simply by phoning the relevant number listed below.
