If you don't recognize a purchase, first check your PlayStation Store transactions. Please check your subscription settings to see if this is the cause of the transaction. Please note, there are limitations on when you can get a refund for subscription payments. Child accounts don't have their own PlayStation wallet but can spend funds from the family manager's wallet within an assigned spending limit.
The spending limit for a child account is set to 0 by default when the account is created by the family manager. If you find that a child family member is using an adult account, please contact us.
There are limitations on when you can get a refund for certain payments. If the email doesn't state that the change was initiated by PlayStation, someone else might be trying to access your account.
We recommend that you complete the following steps to secure your account:. It's possible that someone used your payment details to make a purchase on PlayStation Store. If you believe this to be the case, contact your card provider the number is on the back of the card immediately to report unauthorized use.
It's possible that someone used your email address to create an account. If your PlayStation console has been stolen, please take the following steps:. Support Home. Please select from the options below for more information. I have an account: I don't recognize a payment. I have an account: I don't recognize an email.
