Our Guest Services team is ready to help with any questions you may have about the services and amenities at H-E-B Center. Please feel free to visit the Guest Services Desk behind Section for all of your needs. This seating can be purchased online at www. A valid I. An AED is a device used to administer an electric shock through the chest wall of the heart. A built in computer assesses the patient's heart rhythm, judges whether defibrillation is needed and then administers the shock. An AED machine is located on the main concourse at the Guest Services Desk behind Section , in First Aid behind Section , and on the suite level in the northwest and southeast corners.
These portable models allow non-medical personnel to respond to a medical emergency where defibrillation is required. Baby changing stations are located throughout the venue in various men's, women's and all family restrooms. A limited number of child booster seats are available at guest services located by section on a first-come, first-served basis. A valid ID is required to ensure the return of equipment.
A limited number of child-size ear protective headsets are available at guest services located by section on a first-come, first-served basis. Disposable ear-plugs are also available upon request based on availability at guest services. One is located at the South Plaza entry vestibule, one at North Plaza entry vestibule, and another in the Southeast corner of the main concourse behind Section H-E-B Center personnel have been trained in proper emergency preparedness.
Please follow the direction of Security or Guest Services personnel in the event of an emergency. In the event of an emergency where evacuation of the building is necessary, you will be informed via public address announcement and scoreboard message to do so. Please remain calm and walk towards the nearest exit. Follow posted signs, staff instructions, and listen for announcements for specific information. If you become separated from your party, the general meeting area for patrons is the north berm farthest from the building.
In the instance of severe weather or other outside threats, you will be directed via public address announcement to remain inside the building and staff will direct you where it is safe to seek shelter. For your safety, H-E-B Center has professionally trained emergency personnel on site for all events. The First Aid station is located outside Section on the main level, inside the South entrance foyer. In the event of an emergency, please go to the first available H-E-B Center representative for assistance.
